Data Protection Policy
Responsible for Data Processing:
Thank you for your interest in our website and online shop. The protection of your privacy is very important to us. In the following we will inform you about how your data is processed.
1. Access Data and Hosting
You can visit our website without providing information about your person. For every access to a website, the web server only saves an automatically generated server log file, which contains, e.g., the name of the requested file, your IP address, date of access, transmission size and requesting provider (access data).
This access data is exclusively used for the failure-free operation of the website as well as the improvement of our services. In accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO this serves within a weighing of interests a predominantly justified interest in a correct display of our services. All access data is deleted at latest seven days after the termination of your website visit.
Hosting Services by Third-Party Suppliers
Based on a processing on our behalf a third-party provider provides the hosting services for our website. This serves within a weighing of interests a predominantly justified interest in a correct display of our services. All data that is collected within the usage of this website or in required forms of the online shop as described in the following, is processed on this provider’s servers. A processing on other servers happens only as described here.
This hosting provider is located in a country within the European Union or the European Economic Area.
2. Data Acquisition and Utilization for Processing of Contracts, Contact
We collect personal data if you voluntarily provide it as part of an order or when contacting us (e.g., via contact form or email). Required fields are marked as such, when they are mandatory for contract fulfillment or processing of your contact request. Which data is collected is apparent from the input forms. We use the data provided by you in accordance with Art. 6 Abs. 1 S. 1 lit. b DSGVO for contract fulfillment and processing of your requests. If you have given consent in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO, by creating an account, we use your data for account creation. After complete fulfillment of the contract or after deletion of your account, further processing of your data will be restricted, and your data will be deleted as soon as fiscal and commercial law-related retention periods have passed, unless you have not explicitly given consent to further utilization of your data, or we have reserved rights for further data processing, that is legal and about which you have been informed in this policy. Your account can be deleted at any time, either by contacting us, or using the respective functionality on the account management site.
3. Data Disclosure
For contract fulfillment in accordance with Art. 6 Abs. 1 S. 1 lit. b DSGVO we disclose your data to the shipping company if this is necessary for delivery of your ordered products. Depending on which payment gateway you have chosen during checkout, for payment processing we disclose payment data necessary to the payment provider. Sometimes the selected payment providers also collect this data if you have created an account with them. In this case you need to login during checkout with your respective login credentials for the payment provider. The data protection policy of the respective payment provider applies.
We use payment providers located outside of the European Union. The disclosure of personal data to this company is restricted to what is necessary for contract fulfillment.
4. Email Newsletter and Postal Advertising
Email Advertising and Newsletter Subscription
If you register for our newsletter, we use the data necessary or separately provided by you to send you a regular email newsletter based on your consent in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO.
You can unsubscribe from the newsletter at any time, either by contacting us or using the respective unsubscribe link in the newsletter. After unsubscription we delete your email address, unless you have not explicitly given consent to further utilization of your data, or we have reserved rights for further data processing, that is legal and about which you have been informed in this policy.
The newsletter is sent on our behalf by a third-party provider, to whom we disclose your email address.
This service provider is located in the USA and is certified under the EU-US-Privacy Shield. The latest certificate can be inspected here. Based on this agreement between the USA and the European Commission, the latter has determined a reasonable level of data protection provided by companies certified under the privacy shield.
Postal Advertising and your Right of Rescission
Furthermore, we reserve the right to use your name and address for our own advertising purposes, e.g., for sending interesting offers and information about our products via postal mail.
For an attractive visit to our website as well as to ensure the correct functionality of certain features, to display appropriate products and for market research, we use so-called cookies. This serves within a weighing of interests a predominantly justified interest in an optimized display of our offers in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. Cookies are small text files that are saved automatically on your device. Some of these cookies are deleted automatically at the end of your browsing session, i.e., when exiting the browser, the so-called session cookies. Other cookies remain on your device and enable us to recognize your browser on your next visit (persistent cookies). You can inspect the storage duration in the cookie settings of your web browser. You can configure your browser to be informed about the setting of cookies, and being able to individually decide about accepting or rejecting certain cookies, or rejecting cookies in general. Every browser is different in how cookie settings are managed. This is further documented in the help menu of the respective browser. You can find more information for various browsers on the following websites:
Internet Explorer™: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Opera™ : https://help.opera.com/de/latest/web-preferences/#cookies
When rejecting cookies the functionality of our website can be limited.
Live Chat Tool Tawk.to
When using the live chat tool for contacting us, the data voluntarily provided by you (name, email address, message) is processed by us in accordance with Art. 6 Abs. 1 S. 1 lit. b DSGVO for answering your question as part of contract fulfillment. Furthermore, the utilization of this tool serves within a weighing of interests a predominantly justified interest in an improved customer communication in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. Data is deleted afterwards.
This live chat tool service is provided on our behalf by the third-party provider tawk.to inc. All data collected for usage of the chat tool is processed on their servers.
tawk.to inc. is located in the USA and is certified under the EU-US-Privacy Shield. The latest certificate can be inspected here. Based on this agreement between the USA and the European Commission, the latter has determined a reasonable level of data protection provided by companies certified under the privacy shield.
Our Social Media Presence on Facebook, Instagram
Our presence on social networks and platforms serves a better and active communication with our customers. We inform about our products and sales.
When visiting our online presence on social media your data can be collected automatically and stored for market research and advertising purposes. Based on this data so-called usage profiles are created using aliases. These can be used, e.g., to show advertisements within or outside of the platform, which are assumed to fit your interests. To this end, typically cookies are stored on your device. In these cookies your visitor behavior and your interests are stored. This serves within a weighing of interests a predominantly justified interest in an optimized display of our offers and a more effective customer communication in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. If your consent to data processing is requested on the respective social media platforms, e.g., via a check box, the legal basis for data processing is Art. 6 Abs. 1 lit. a DSGVO.
If the social media platforms are located in the USA, the following applies: For the USA there is an adequacy decision by the European Commission, based on the EU-US Privacy Shield. The latest certificate of the respective company can be inspected here.
Detailed information about processing and usage of data, including ways to contact, rights and privacy settings, in particular ways of rescission (opt-out), is provided within the privacy policies of the respective providers below. If you need further assistance, you can contact us.
Data processing is based on an agreement between mutually responsible parties in accordance with Art. 26 DSGVO, that you can inspect here:
6. Contact and Your Rights
You have the following rights:
- in accordance with Art. 15 DSGVO the right to request information about your personal data that is processed by us;
- in accordance with Art. 16 DSGVO the right to request immediate correction of incorrect or incomplete personal data;
- in accordance with Art. 17 DSGVO the right to request deletion of your personal data, unless further processing is not necessary for
– executing the right of freedom of speech and information,
– fulfillment of legal obligations,
– reasons of public interest or
– enforcement, fulfillment or defense of legal claims;
- in accordance with Art. 18 DSGVO the right to request restriction of processing of your personal data, in case
– the correctness of the data is denied by you,
– the processing is illegal but you don’t want its deletion,
– we don’t need the data anymore, but require it for enforcement, fulfillment or defense of legal claims or
– you have lodged an objection against its processing in accordance with Art. 21 DSGVO;
- in accordance with Art. 20 DSGVO the right to request your personal data that you have provided to us in a structured, common, and machine-readable format, or its transfer to a third party;
- in accordance with Art. 77 DSGVO the right to file complaints at a regulatory authority. Typically you can contact the regulatory authority at your habitual residence, your workplace, or our company location.
If you have questions regarding the collection, processing or usage of your personal data, or in case of requests, corrections, restrictions or deletion of data, as well as rescission of granted consents or rejection of a certain form of data processing, please reach out to us directly using the contact information provided in our legal notice.
Right of Rescission
In case we process your data as described above serving within a weighing of interests a predominantly justified interest, you can rescind this processing for future use. If the processing serves direct marketing, you can execute your right at any time. If the processing serves different purposes, you only have a right of rescission in case of specific individual situations.
After executing your right of rescission, we will no longer process your personal data for these purposes, unless we can prove compelling reasons for processing worthy of protection, that outweigh your interests, rights and freedoms, or when the processing serves enforcement, fulfillment or defense of legal claims.
This does not apply if the processing serves direct marketing purposes. In this case we will no longer use your personal data for this purpose.